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Troy Granite

Warrantees

20 Year Sealer WarrantY

Here’s the basics: You have purchased a natural stone countertop from Troy Granite. Natural stone is susceptible to staining from food, beverages and other commonly used substances. Troy Granite recommends that you seal your countertop regularly to prevent staining; however, you went a step further. You are protecting your investment with Troy Granite’s 20 Year Stain Protection Warranty.
What do we do?

We apply a professional grade, water based, penetrating sealer to your stone What do you do? Enjoy your beautiful countertop without worrying about sealing it for up to 20 years. 15-year, fully transferable residential warranty.

What do you do?

Enjoy your beautiful countertop without worrying about sealing it for up to 20 years.

What's covered?
  • Your stone, as long as it was installed by Troy Granite AND paid in full AND the 20 Year Stain Protection Warranty is on your agreement.
  • Staining from common food and beverages including, but not limited to, orange juice, coffee, vinegar, wine, tomato, mustard, soft drinks, and cooking oils, under normal use.
What's not covered?
  • Stone projects that are not paid in full.
  • Stone projects that do not have the 20 year sealer on the agreement.
  • Stains not caused by common food and beverages.
  • Any other type of damage including, but not limited to, chips, etching, scratches, cracks.
  • There’s lots of other stuff in the fine print too, you should read it.
How long is it covered?
  • Stones that are installed in a personal residence indoors- 20 years
  • Stones that are installed indoors in a commercial or industrial use property – 8 years
  • Any stone that is installed outdoors – 1 year
What do I do if I get a stain?
  • Please contact your nearest Troy Granite location:

What do you do if I get a stain?
  • Send someone out to remove it.
  • If we cannot remove it, we will replace the stained section of countertop at no charge to you.
  • There’s more info in the fine print again.
What if I move?
  • The warranty transfers to the new owner for the remainder of the warranty period.

Here’s the fine print:


Exclusions This limited warranty covers only resistance to stains caused by common food and beverages including, but not limited to, orange juice, coffee, vinegar, wine, tomato, mustard, soft drinks, and cooking oils, under normal use, and does not cover:

• Variations due to the natural characteristics of stone, including, but not limited to, color variations, veining, water lines and surface marks.
• Variations due to the natural characteristics of stone, including, but not limited to, color variations, veining, water lines and surface marks.
• Stains caused by any substance other than common food and beverages including, but not limited to, silicone, non- cooking oils, acids, inks and dyes, paints and putty oils.
• Gloss or dullness or etching caused by spillage of highly acidic substances.
• Any damage caused by abuse, misuse, chipping, cracking, mishandling, alteration, building settlement or vandalism.
• Any damage caused by events beyond our control, such as fires, tornados or other Acts of God.
• Any countertop that has been moved from the original location of installation.
• Damage that results from your failure to maintain the Covered Product in accordance with the Care Manual.

Limitations

TROY GRANITE MAKES NO WARRANTY, REPRESENTATION OR GUARANTEE WITH RESPECT TO YOUR COVERED PRODUCT, EXCEPT THE WARRANTY AS TO STAIN RESISTANCE, AS EXPRESSLY STATED ABOVE. TROY GRANITE WILL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RELATING TO THE COVERED PRODUCT, INCLUDING ANY COSTS OR DAMAGES ARISING FROM LOSS OF USE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

Warranty Coverage

Troy Granite warrants to you that your natural stone countertops that have been treated with our 20 year sealer by Troy Granite associates prior to or at the time of installation of the product (a “Covered Product”) will be resistant to stains caused by common food and beverages for the warranty period described below (the “Warranty Period”). Your warranty is subject to the terms, conditions, limitations and exclusions described below.

Warranty Period

The length of your warranty will vary depending on your use of the Covered Product. The Warranty Period for a Countertop Product that is used exclusively for indoor use in a personal residence is 20 years from the date of installation. The Warranty Period will be 8 years from the date of installation if the Covered Countertop Product is installed inside a building that is used, for any period of time, for industrial or commercial uses.

The Warranty Period will be one year from the date of installation if the Covered Product is used outside of an enclosed building. Your warranty is fully transferable to any new owner of the property in which the Covered Product is installed.

Requirements for Making a Claim

You may not assert a claim until you have paid in full for the Covered Product. Your agreement will provide proof of purchase and establish the date of installation. You can make a claim by contacting us by e-mail at
[email protected]; phone at 1-866-336-7575; or mail at the following addresses: Troy Granite, 711 Interchange Blvd., Newark, DE 19711. If you are not the original owner of the Covered Product, you must provide proof that the warranty has been transferred to you.

Our Warranty Responsibilities

You rnust make the Covered Product available to us for our inspection. If requested, you must furnish photographs of the area in question to us. If we conclude that you have a claim that is covered by this warranty (a “Covered Claim”), we will send a field service representative to your facility to attempt to remove the stain through normal cleaning techniques, such as steam or poultice. This may require multiple site visits. You must make the Covered Product available to our field service representative for the cleaning attempts. If the field service representative is unable to remove the stain, we will provide replacement natural stone for the damaged portion of the Covered Product and cover all reasonable labor costs for fabrication and installation to replace the damaged portion of the Covered Product. We will not cover the costs of plumbing, electrical work, or repair or replacement of backsplash product. We will use the same color replacement stone. If the color of your Covered Product is no longer available, you may choose from a supplied list of similarly priced stone. Since natural stone varies in color and texture, we cannot guarantee that replacement stone will be an exact match to either the portion of your Covered Product that is being replaced or the remaining undamaged portions of your Covered Product. Replacement products will be covered only for the remainder of the initial Warranty Period.

sinks

    AlloraUSA warrants to the original purchaser consumer of an AlloraUSA stainless steel sink that it will, at its option, repair or replace such product if it is found by AlloraUSA, in its sole judgment, to be defective under normal residential use, provided that it has been installed and maintained in accordance with AlloraUSA’s instructions. This limited warranty applies only to the initial installation and is not transferable from the original consumer purchaser. In the event of a limited warranty claim, proof of purchase will be required… save sales receipt.

    This limited lifetime warranty does not apply to commercial installations. The warranty for commercial installations is three (3) years.

    This limited lifetime warranty DOES NOT COVER the following:

    • Defects or damages arising from shipping, installation, alterations, accidents, abuse, misuse, environmental factors, lack of proper maintenance and use of other than genuine AlloraUSA replacement parts, in all cases whether caused by a plumbing contractor, service company, the owner or any other person.
    • Deterioration through normal wear and tear and the expense of normal maintenance.
    • Commercial application.
    • Options and accessories. AlloraUSA’s limited warranty on these items is one year for parts only. This one year limited warranty covers accessories manufactured by AlloraUSA against defects of material or workmanship. Limited warranty coverage begins on the date the accessory was originally purchased by the owner.
    • Postage or shipping costs for returning products for repairs or replacement under this limited warranty and labor or other costs incurred in connection with product removal or installation under this limited warranty.
    • ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING LABOR, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED, OR THE EXTENSION BEYOND THE DURATION OF THIS LIMITED WARRANTY OF ANY IMPLIED LIMITED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR AN INTENDED PURPOSE. IN NO EVENT WILL AlloraUSA BE LIABLE FOR THE COST OF REPAIR OR REPLACEMENT OF ANY INSTALLATION MATERIALS INCLUDING BUT NOT LIMITED TO TILES, MARBLE ETC. (Some jurisdictions do not allow limitations on how long an implied limited warranty lasts, or the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you.)
    • Responsibility for compliance with local code requirements. (Since local code requirements vary greatly distributors, retailers, dealers, installation contractors and users of plumbing products should determine whether there are any code restrictions on the installation or use of a specific product.)
    • This limited warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case this limited warranty does not affect such statutory rights.

faucets

    FOR RESIDENTIAL INSTALLATIONS: ALLORAUSA warrants this product to be free from defects in materials or workmanship for as long as the original consumer purchaser owns this product. Proof of purchase (original sales receipt) from the original consumer purchaser must be made available to ALLORAUSA for all warranty claims. This warranty is non transferable. It does not apply in the event of product damage due to the use of other than genuine ALLORAUSA replacement parts, installation error, abuse, misuse or improper care and maintenance (whether performed by a plumber, contractor, service provider or member of the purchaser’s household). The warranty excludes damage due to aggressive air or water conditions, or harsh or abrasive cleaners and/or materials.

    FOR COMMERCIAL INSTALLATIONS: For all industrial, commercial and business usage the warranty period is five years, from date of purchase and except for duration, all other aforementioned warranty terms apply. For both Residential and Commercial warranties, batteries are not included in the warranty.

    ALLORAUSA will provide free of charge, at it’s sole option, replacement part(s) or product (or if no longer available, a comparable product) to replace those which have proven defective in materials or workmanship. The warranty does not cover shipping cost of parts. This warranty does not cover labor charges incurred and/or damage sustained in installation, repair or replacement, nor incidental or consequential damages. This warranty is applicable only to ALLORAUSA faucets manufactured after June 1, 1996 and installed in the United States, Mexico and/or Canada.

    THIS WARRANTY IS EXCLUSIVELY IN LIEU OF ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

    This warranty gives the original consumer purchaser of an ALLORAUSA faucet specific legal rights which may vary from state to state or from province to province. In some states or provinces the exclusion or limitation of incidental or consequential damages is not allowed, so those exclusions may not apply to you.

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*Maryland, New Jersey, & Chester County residents use Delaware location*

Newark Troy Granite

(302) 292 1750
711 Interchange Blvd. Newark, DE 19711

M, W, TH, F: 8:30am – 6:00pm
T: 8:30am – 8:00pm
S – Sun: 10:00am – 4:00pm

Pittsburgh Troy Granite

(412) 446 1060
484 Lowries Run Rd. Pittsburgh, PA 15237

M – F: 8:30am – 6:00pm
Sat: 10:00am – 4:00pm
Sun: Closed

Harrisburg Troy Granite

(717) 918 3315
3617 Simpson Ferry Rd. Camp HILL, PA 17011

M – F: 8:30am – 6:00pm
Sat: 10:00am – 4:00pm
Sun: Closed